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Alexander Hiam, 2005
Published by Trainer’s Spectrum
160 pages, paperback

Entertaining and wise, this book helps readers learn how to keep conflicts from escalating out of control. Uses real-world cases from the life of a teacher, as well as business and family examples, plus an entertaining short parable about a wizard-in-training who must defeat a conflict dragon. Includes an extensive appendix that may be used to support educational activities and small-group or individual learning. (Aimed at adult readers, compatible with Alex’s courses and assessments on conflict management. A full set of workshop materials and binders is also available based on the book, please visit for details.)

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